"When a customer enters my store, forget me. He is king." When sales and marketing pioneer John Wanamaker made the famous statement above, he was ahead of his time. Those words turned out to be a ...

Operations serves as the backbone of organizational success. From ensuring excellent customer service, to managing workflows and crew scheduling, effective operations ensures that our crews nationwide ...

Our sound system was on the fritz. Had been for some time. And after being tempted by a non-stop barrage of Prime Day advertising, I was primed to see what kind of a deal I could scoop up on a new ...

On October 23, the Federal Communications Commission (FCC or Commission) issued a Notice of Inquiry (NOI) focused on customer service across a wide array of communications companies, expressly ...

While the way businesses connect and communicate with their customers has evolved rapidly over the past decade, 2020 quickly ushered in a new, almost entirely virtual era of customer communication ...

Are we ready to trust in AI to power the future of customer communications? Ready or not, here it comes. Artificial intelligence is quickly changing the ways we interact with the world. That includes ...

Modern businesses grow faster when they pair cloud-based communication platforms with strategic SEO, ensuring they can both attract customers and serve them efficiently.

Customer service or the lack thereof is always an issue with hardware, software and communications companies. Louis D'Ambrosio, the President and CEO of Avaya, presented the first keynote at Voiceon ...