Jul 30, 2024 · How do I run an internet speed test?Didn't find what you were looking for? We have advanced search options to make it easier to locate posts, questions and answers on this …

We put together this post to outline troubleshooting steps to resolve internet issues including intermittent and slow speeds as well as details to include when asking the Community for …

Apr 20, 2025 · I have low speeds when I do a speed test. I have been doing some testing, and I think there are some issues.

Mar 6, 2025 · When running a speed test from the My Spectrum app, I do not get the download speed to my router. I get only the speed to my device.

Mar 16, 2025 · We put together this post to answer common questions and misconceptions about ping and traceroute tests.

Categories - Tips & Resources for troubleshooting your Internet Speed and Connections

I'm having internet issues, my brother was being disconnected from his games but the speed tests were fine and he had 12 ping.

May 2, 2025 · He even ran test with my PC connected directly to the spectrum equipment, bypassing the router, (which I have done on a couple occasions since then) and the upload …

Apr 7, 2025 · I've run a few speed tests on your modem and am topping out at around 220 Mb/s download which is well below subscribed. I'd recommend scheduling another appointment with …

Dec 16, 2023 · Can't call, phone won't connect. Can't chat, won't connect. Internet speed test reporting 25 MBPS download versus 300 MBPS expected.