The phrase “The customer is always right” was originally coined in 1909 by Harry Gordon Selfridge, the founder of Selfridge’s department store in London. Typically the phrase is used in business to convince employees to give good service. The problem is, following this advice can ironically lead to worse customer service and if you are attracting poor quality enquiries, that is a recipe for disaster… Recently Greg, one of our Certified Professional Builders experienced a problem client while the
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